Government to Business E-Services – Accountability and Trust

  • Hrvoje Stančić
  • Tomislav Ivanjko
  • Ana Garic
Emneord (Nøkkelord): e-government, e-services, transparency, accountability

Sammendrag

The authors divide their research in several phases. First, they conduct a literature review in order to identify relevant studies and theoretical papers covering the topic of governmental e-services. Then, they conduct an environmental scan in order to identify relevant governmental e-services in the EU countries. Further, the authors focus their research on eight European countries and conduct a deeper analysis of the implemented Government to Business (G2B) e-services. Research is centered on the eight G2B e-services. The identified e-services are firstly ranked according to their maturity level, and then analysed by using a developed questionnaire. The aim was to systematically collect enough information on the e-services in order to be able to conclude if the users may consider an e-service as responsible, reliable, accurate, secure, transparent and trustworthy as well as to conclude if an e-service addresses privacy issues, duties to remember, and the right to be forgotten. The comparative analysis of the identified G2B e-services in the eight European countries identifies weak spots of e-services and points them out in order for them to be improved. The identified gaps refer to the long-term service continuity plans, policies giving information on storage and preservation methods, long-term preservation of digitally signed records, use of clients’ data etc. One of the by-products of this research is a check list which can be used by the users of e-services as guidance for establishing trust in an e-service they (intend to) use but it also can be used as guidelines by e-service providers. The authors conclude that not only the comparative study provides an insight into the state of development of G2B e-services in the investigated countries but it also reveals the areas of possible improvements in the context of establishing accountability and trust in governmental e-services in general.

Forfatterbiografier

Hrvoje Stančić

Hrvoje Stančić, associate professor at the Department of Information and Communication Sciences, Faculty of Humanities and Social Sciences, University of Zagreb where he teaches at undergraduate, graduate and postgraduate level. He is co-author of “Archival dictionary. English-Croatian, Croatian-English”, author of the book “Digitisation”, editor of the book “Heritage Live. IT Tools-based Heritage Management”, and the author or co-author of more than 80 scientific and professional papers. His research interests are long-term preservation of digital archival materials, preservation of authenticity and trust in digital records as well as digitisation and 3D digitisation. He is Director of the European team at the InterPARES Trust international research project, member of the Centre for International Study of Contemporary Records and Archives (CISCRA, Canada), member of the Board of Croatian Archival Society, Faculty representative at the International Centre for Archival Research (ICARUS), and member of the Croatian Information Documentation Society.

Tomislav Ivanjko

Tomislav Ivanjko, postdoctoral researcher at the Department of Information and Communication Sciences, Faculty of Humanities and Social Sciences, University of Zagreb, where he is teaching at undergraduate and graduate level. He attained his PhD in Information Sciences from the University of Zagreb in 2015. His research interests are connected with the organization and description of digital records as well as the use of social software and crowdsourcing in the heritage domain. He is a researcher at the InterPARES Trust international research project.

Ana Garic
Ana Garic, mag. inf. and mag. paed., PhD student at the Department of Information and Communication Sciences, Faculty of Humanities and Social Sciences, University of Zagreb. She works in the primary school as pedagogue. Her research interests are archival pedagogy, archival educational activities and long-term preservation of digital archival materials. She is member of the European team at the InterPARES Trust international research project.
Publisert
2017-02-19
Hvordan referere
Stančić, H., Ivanjko, T., & Garic, A. (2017). Government to Business E-Services – Accountability and Trust. Tidsskriftet Arkiv, 8(1). https://doi.org/10.7577/ta.1958
Seksjon
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