Systems Thinking in Design: Service Design and self-Services

  • John Darzentas Department of Product and Systems Design Engineering
  • Jenny Siobhane Darzentas Department of Product and Systems Design Engineering University of the Aegean
Keywords: systems thinking, service design, self-services, Design for All, accessibility, design thinking, interdisciplinarity, transdisciplinarity

Abstract

The purpose of this paper is twofold. Firstly, it seeks to use a practical real-world example to demonstrate the power of a systems thinking perspective in design, and more specifically in the design of services. It makes use of the paradigm of e-accessibility, in the application domain of publicly available self-services. Secondly, the benefits of this perspective will be discussed, through some theoretical tenets of systems thinking, such as the use of emerging properties, the law of requisite variety and notions of second order cybernetics, in terms of the richness that they offer to the conceptualisation and praxis of design in general, and service design in particular. Finally, we speculate on the implications of systems thinking to question the nature of the interdisciplinarity and even transdisciplinarity of design.

Author Biographies

John Darzentas, Department of Product and Systems Design Engineering

Head of Department, Professor

University of the Aegean

Jenny Siobhane Darzentas, Department of Product and Systems Design Engineering University of the Aegean
LecturerDepartment of Product and Systems Design Engineering
Published
2014-12-16
How to Cite
Darzentas, J., & Darzentas, J. (2014). Systems Thinking in Design: Service Design and self-Services. FormAkademisk - Research Journal of Design and Design Education, 7(4). https://doi.org/10.7577/formakademisk.802